Support Executive – French Speaking

Administration and Operations - GBP24000up to £24,000

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Job Description

  • Permanent
  • London
  • 2019-10-08
  • Job Reference: MA23952

This is a fantastic French speaking Platform Support Executive role working for a highly successful Media distribution company who is a key provider for the broadcast industry in the UK and Internationally.

We are looking for someone who is Fluent in French & English. If you have a third European language, that is a plus!

You will be liaising with global stakeholders assisting with the digital distribution of commercials to broadcasters working with creative agencies, post-houses and broadcasters on a daily basis ensuring orders are completed on time and are accurate. You will be working with Software as a Service (SaaS) platforms.

The role:
– First line support for clients and broadcasters
– Liaising with TV channels, advertising agencies, post production houses on upcoming campaigns for distribution
– Assisting and resolving users queries
– Distributing digital copy to broadcasters via in house system for client orders
– Ensure the CRM system is maintained & up-to-date
– Quality checking digital files
– Working closely with the companies abroad offices
– Working with the software team to find solutions to engineering problems and resolving
– Ensuring files have been sent and received correctly
– Continuously monitoring data quality

The person:
– Fluent in French and English. A third language is a plus!
– Understanding of electronic file transfer, encoding technologies, video file formats and video tape
– Experience of delivering support for SaaS (Software as a Service) service in a technology setting preferred
– Degree in Media Communications is highly desirable
– Exceptional customer service experience with a good sense of humour
– Excellent communication and interpersonal skills
– Strong IT skills; Word, Excel, Outlook
– A passion for technology but not essential
– Understanding of television aspect ratios is desirable
– Highly organised and able to demonstrate excellent attention to detail, working to tight deadlines whilst maintaining a highly level of accuracy

This is a shift based role, working on a 6 week rota.

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